Awards and Support Officer - Llandrindod Wells, United Kingdom - Powys County Council

Powys County Council

Verified Company

Llandrindod Wells, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
TBC, Powys

About the role:

You will undertake all Awards work activities in the most customer focused way through all the various channels of customer contact, ensuring fast and accurate assessment of awards administered by the council.

About you:

Good attention to details.
Good communication skills
Understand how to handle and share confidential & sensitive information.
Ability to work with vulnerable people in difficult and stressful situations being able to communicate difficult decisions and outcomes.

What you will do:

accurately assess all types of Welfare Benefits, local Awards and Reductions, taking account of their complex nature and how they interconnect and to ensure they fully comply with legislation, policies, performance targets and procedures.

provide specialised advice, guidance and explanation to customers and other third parties, regarding their entitlement to Welfare Benefits, Awards and Reductions.

The Officer must analyse and take account of the complex nature of all Benefits and Awards to maximise the customer's entitlement and income.

Job Types:
Full-time, Permanent

Salary:
£25,878.00-£27,852.00 per year

Benefits: