Customer Experience Supervisor - Newcastle upon Tyne, United Kingdom - Canny Crafty

Description

Canny Crafty is an independent family run pottery painting, party venue and print capturing business.

We're looking for a self starter with a real vibrancy, who is confident, outgoing and has experience delivering exceptional customer experiences, that can be transferred into our unique industry.

This is a full
- time vacancy including weekdays and weekends including school holidays with the occasional evening. Averaging 30 hrs per week on a rota basis.


Responsibilities & Attributes

• Interacting with our customers, building a rapport.
• Delivering a great customer experience every time.
• General cleaning duties.
• Able to work unsupervised, managing a small team.
• POS and cash handling.
• Party & event coordination.
• Managing stock levels and order placing.
• Management of glazing and firing processes (full training given).
• Supporting delivery of parties and events at the studio or externally where required.
• Taking payments, answering the phone and dealing with customer enquiries/ bookings politely and efficiently.
• Able to work with babies, small children and furbabies to capture hand and footprints. (Full training given)
• Able to work to the needs of the business and adapt to work flexibly when required.
• 1 year + customer service experience.
• An interest in arts and crafts desirable.

If you think you have what it takes to become part of our crafty family, then please do get in touch with your CV and cover letter.

Job Types:
Full-time, Permanent


Salary:
£12.50 per hour


Expected hours:
per week


Schedule:

• Holidays
• Weekend availability

Work Location:
In person

Application deadline: 23/01/2024