Service Support Administrator - Sunbury-on-Thames, United Kingdom - Plum Personnel

Plum Personnel

Verified Company

Sunbury-on-Thames, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

**SERVICE SUPPORT ADMINISTRATOR
SUNBURY**
SALARY £22,000 to £28,000

About the role:

Our client is looking for a Service Support Administrator who will be a central part of their small service team.

You will be the main point of contact, this will include managing existing and outbound lead generation for new business.

You will manage theadministration process and work alongside your colleagues.

Duties:

Manage inbound sales calls and website enquiries
Work alongside marketing and colleagues on direct campaigns to generate leads
Contact potential and existing customers to follow up or inform them about our services
Direct prospects to the field sales team when needed
Prepare sales forecasts for Service Contract sales each month
Schedule and plan visits and coordinate diary management alongside your colleagues
Manage accommodation and travel arrangements as required
Raising service contract quotes using SAP
Process all service contract orders, send confirmation of orders
Maintain CRM (Salesforce) database and service management package (simPro) with notes, calendar entries, service opportunities, quotations, orders etc.
Make reasonable efforts to increase product knowledge and competitor products
Cover administrative duties of other Service team members and Sales Administration team when required such as:
Provide additional support for reactive breakdowns
Answer and field incoming service related telephone calls in a prompt, courteous manner directing them to the appropriate personnel, taking clear messages.
Supporting field sales reps with admin and support

Requirements:

Experience of business software is essential ideally SAP or similar, Salesforce or similar CRM software and simPro service management
Telesales experience preferred
Excellent customer service/telephone skills
Be results driven and enjoys working to targets
A cando attitude/ability to learn quickly
Ability to prioritise/work to deadlines with good organisational skills
Efficient and adaptable
Methodical approach and able to follow processes
Good allround administration ability
Accurate data entry/attention to detail
GCSE Maths and English