Head of Service Management - London, United Kingdom - Sainsbury's

Sainsbury's

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location

Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT

Hours

Fulltime

Contract-Type

Permanent

Salary

Competitive Plus Benefits

Areas of business

Sainsbury's Tech

Closing date
- //:

Job ID
Why join us

Joining us as the Head of Service Management at Sainsbury's Tech means being part of a dynamic and fast-paced environment where IT and business success are intricately linked.

As a key contributor to our overarching Tech service strategy, you will have the opportunity to tailor and lead the execution of this strategy, exceeding customer expectations and driving service excellence.

Your expertise in service management will be crucial in championing best practises, promoting automation, and fostering strategic partnerships within and outside of the organisation.

By joining our team, you will play a pivotal role in shaping the future of service management and contributing to broader strategic initiatives, making a lasting impact and driving Sainsbury's Tech towards a future-ready state.

What you'll do

As the Head of Service Management in the Tech division, your primary responsibility will be leading and delivering service management in a complex, fast-paced retail environment where IT and business success are closely interconnected.

You will contribute to the overarching Tech service strategy, tailoring and executing it within your domain to exceed customer expectations.

Your role will involve driving the adoption of best practise service methodologies across Sainsbury's Tech, serving as a Subject Matter Expert, and championing service integration and improvement.

Building strategic partnerships with key stakeholders, including the Director of Engineering / Technology and third-party vendors, will be crucial to ensure a coordinated and strategic approach to technology service management.

Additionally, you will actively contribute to broader strategic initiatives, foster a culture of innovation and automation, and set a benchmark for service excellence, driving Sainsbury's Tech towards a future-ready state of service management.

Who you are

As the Head of Service Management for Sainsbury's Tech, you are an accomplished professional with extensive experience in leading and delivering service management in a complex and fast-paced retail environment, where the success of IT and business operations are interconnected.

With a strong knowledge of delivery principles and continuous service improvement, you possess the ability to tailor and adapt your approach to drive the execution of the overarching Tech service strategy, exceeding customer expectations.

Your expertise in service methodologies, strategic partnerships, and communication skills allows you to champion service integration, identify opportunities for innovation, and foster a culture of proactive problem-solving.

As a seasoned leader, you play a pivotal role in shaping Sainsbury's Tech towards a future-ready state of service management, driving service excellence and enhancing the overall technology landscape.