Receptionist - Welwyn Garden City, United Kingdom - Brocket Hall

Brocket Hall

Verified Company

Welwyn Garden City, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fantastic opportunity for a
Receptionist to join our small team and represent our Prestigious Golf Clubhouse. You will be required to provide a professional and efficient Front of House service for our guests and members.

Located just 22 miles outside of London and surrounded by 543 acres of idyllic Hertfordshire countryside, the Brocket Hall Estate boasts spectacular scenery and combines heritage and impeccable service while offering some of the finest golf, fine dining and conference & event facilities in the United Kingdom.

Job Title:
Receptionist

Reports To:
Clubhouse Manager

Location:
Welwyn, United Kingdom

Working Days:
Monday - Sunday (5 days out of 7)

Working Hours:40 hours per week (7.00am - 3pm or 3pm pm)

Receptionist job role:

To help maintain effective relationships and communication with all other departments;
Answer the gate phone calls, requesting identification and destination on the Estate. Allow Hall guests and authorised personnel only, through the Hall gate. Inform appropriate staff of guest's arrivals;
Manage keys for Melbourne Lodge rooms and the club lockers.
Ensure the smooth handover between shifts and that all pertinent information is passed on to the oncoming Receptionist
Has full knowledge of the systems we use: RoomMaster, BRS Golf and ResDiary
Take bedroom reservations and cancellations. Records noshows. Handles checkins and registration, checkouts and billings via RoomMaster. Pass on all relevant information to other departments in connection with special bedroom requests (i.e. cots, zbeds, flowers etc.). Plus, details such as early checkins, late checkouts etc
Inform Housekeeping and Maintenance departments of problems as they arise
Thoroughly understand and follow the proper money handling policies and procedures
Understand the type of rooms available and the room rates. Must be aware of all special offers available and be ready to quote them and make the appropriate reservation
Attend meetings when requested to do so by Heads of Departments

Receptionist requirements: