Product Support - Ellesmere Port, United Kingdom - Travel Innovation Group

Travel Innovation Group

Verified Company

Ellesmere Port, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Product Support - Travel Systems

Reports to:
Product Manager

Contract:
Permanent

Salary:
£22,550 - £26,015 DOE + bonus and additional benefits

About the Travel Innovation Group

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So, what exactly do we do? We began with our bespoke tech which provides market-leading flight booking systems for the world's leading airlines to the travel trade to book the world's most recognisable travel brands.

Our service is legendary in the industry (for all the right reasons) and thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services.

What can we say - we've always been innovators at heart

While we now have offices, people and partners across the globe, the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we're looking for exceptional talent to join us, to succeed with us and to grow with us.

You'll want to know about the department that our role is in
Our Systems team are the gateway between our client facing brands and our development company Calrom.

Responsible for coordinating bug fixes, test plans, system releases; they ensure both our bespoke travel systems and integrations are running seamlessly.

The department operates flexibly between the hours of 08:00 and 19:00, Monday to Friday. The breakdown of your normal hours of work will be by agreement with your manager.

The role:

Tasks & responsibilities include:

Designing, creating and executing manual testing plans in conjunction with our Product Manager
Designing test cases for automation, working with the Automated Test & Release Team
Proactively testing systems for accuracy, speed and up to date information
Completing User Acceptance Testing on system releases, new functionality, and whole System quality assurance for Live rollout
Reporting and following issues through to resolution in conjunction with system development teams using tracking software
Scoping and documenting system enhancements and new functionality
Communicating system fixes internally/externally as required
Suggesting ways to increase system usage, and reduce offline activity
Reporting and following up on third party issues
Assisting Sales team maintaining CRM with mass data uploads and CRM modification
Using native GDS for investigation and testing of systems issues and enhancements
Reading XML requests and responses for investigation and testing of systems issues and enhancements
Triaging cases internally between developers and other departments within the business
Training internal users and creating user manuals for new or improved systems
Ideally have knowledge of nett airline fares & rules, groups airfares & rules or booking & pricing via GDS (however training will be provided)
Be comfortable reading XML requests and responses (although we'll provide training here too)
Deliver an efficient and professional service to TIG's internal and external customers
Maintain systems to ensure quality control
Be commercially astute with a strong customer service ethic
Maintain high levels of accuracy with great time management skills
A good knowledge of Outlook, Excel and Word
Be a committed, enthusiastic, and supportive team member
Aim to "selflearn / develop" skills and understanding of industry practices