Gp Receptionist - Alfreton, United Kingdom - Somercotes Medical Centre

Description

Job description and Responsibilities

Receptionist

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Primary Key Responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks.

This will be dependent upon factors such as workload and staffing levels:

• Maintain and monitor the practice appointment system
• Process personal, telephone and erequests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Clinically code data on TPP Systm
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients' healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Be flexible and able to cover last minute absence and planned holidays.

Generic Responsibilities

All staff at Somercotes Medical Centre have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards _Equality Diversity & Inclusion_ (ED&I) creates an environment where all individuals can achieve their full potential.

Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.


Safety, Health, Environment and Fire (SHEF)
This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

• _Health and Safety at Work Act 1974_,

- _Environmental Protection Act 1990_,
- _Environment Act 1995_,
- _Fire Precautions (workplace) Regulations 1999_
- _Coronavirus Act 2020_

• Other statutory legislation which may be brought to the post holder's attention.

Confidentiality
The organisation is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (CI)

To preserve and improve the quality of this organisation's outputs, all personnel are required to think not only of what they do but how they achieve it.

By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Somercotes Medical Centre continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision.

We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to i