Credit & Collections Representative - German Speaker - Paisley, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Paisley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Summary:

This is a great opportunity for a German speaker to join a company who believes in developing its employees.

The role is part of our international Accounts Receivable dept., at our Paisley (UK) Shared Services Centre, and is focused on credit control and collections on an allocated customer portfolio of German speakers.

It entails looking up and maintaining customer credit limits for new and existing accounts, as well as credit control / debt collection and regular 'order hold' reviews and subsequent order releases.

Key Responsibilities:

Perform and evaluate credit checks on new customer accounts according to company policy
Check and maintain credit limits in place for all accounts within the designated countries and company policy within Sarbanes-Oxley requirements
Liaising with local Sales, Customer Services and Team Leader around challenging accounts and determine when accounts should be placed on hold
Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers
Log, review and follow up on any customer complaints by collaborating closely with the relevant functions to ensure timely resolution
Ensure the performance of all tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements
General credit control account administration, including ensuring systems are always up to date
Various ad hoc responsibilities/tasks may be assigned from time to time by Team Leader

Who are we looking for?

A team-player who is ready to contribute to a supportive and positive atmosphere, and to do their part in order to succeed.

As the position also interacts with various levels of internal and external customers, it requires good communication skills as well as good judgement, professionalism, tact and diplomacy - both within troubleshooting and in all communications.

Skills/Qualifications:

Fluent in English and German written and spoken
Educated to higher / standard grade level
Previous experience ideally operating in a lively accounts or officebased customer service function
Attention to detail and great accuracy
Time management and organisational skills
Excellent digital literacy and proficiency in the Microsoft Office package (Outlook, Excel, PowerPoint, Word, etc.)
ICM qualification is helpful but not required

What's in it for you:

Joining a global company with great development and career opportunities
An interesting job with ownership and the ability to impact own ledger portfolio
Annual incentive scheme
Hybrid working (equipment provided for homeworking)
Great team spirit, positive and helpful colleagues