Personal Assistant to Chief Operating Officer - London, United Kingdom - Payment Systems Regulator

Tom O´Connor

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About the PSR


How payments work affects the society we live in; the challenges faced by the vulnerable; how likely we are to fall victim to fraud; and how easily we can manage our money.

Payments underpin our economy.

Behind these payments are several important payment systems. We rely on these systems to support markets, facilitate competition, and drive innovation.


This helps to deliver new products, find new ways to protect people from harm, and deliver services that give people and businesses more choice and control about how to pay and be paid.


We need the technology, the rules governing the use of these systems and the markets they support to all work well.

This is where the PSR plays an important role - we are the economic regulator of, and competition authority for, those systems.

We protect people and businesses and promote competition and innovation in these systems and the markets that they support.

To achieve this, we have set out in

our Strategy


four strategic priorities:

  • Ensure users have continued access to the payment services they rely on and support a choice of payment options
  • Ensure users are sufficiently protected when using the UK's payment systems
  • Promote competition between UK payment systems and the markets supported by them; protecting users where that competition is not sufficient
  • Act to ensure the interbank systems provide the infrastructure, rules and incentives that foster innovation and competition in payments


To meet these objectives the PSR has a range of strong regulatory and competition powers over schemes and their participants.

Working in close collaboration with the Financial Conduct Authority (FCA), Treasury, the Bank of England, and Competition & Markets Authority (CMA), the PSR leads the way in looking to the future of the payments industry in the interest of the UK economy and consumers.

The PSR became fully operational in 2015. Huge strides have been made in establishing the structure and impact of the PSR on the payments industry.

The PSR is a firmly rooted part of the regulatory infrastructure of the UK and has set international precedent as the first regulator of its kind in the world.


  • The PSR is an independent economic regulator chaired by Aidene Walsh and led by Managing Director, Chris Hemsley. We are directly accountable to Parliament and funded by the payments industry. Operationally we are an independent subsidiary of the Financial Conduct Authority._
Why join the PSR?


There are so many reasons why the PSR is a great place to work We have a great office, providing an excellent agile working environment, you will be joining a friendly team with an important role to play in the development of cutting-edge policy.

So, if you are motivated by making a difference to how we all make payments, then we are for you.


In addition, we offer a wide variety of training and learning opportunities as well as access to the FCA Academy which has a wealth of resource available to us.


We are committed to building and sustaining a diverse and inclusive workplace so that we can represent the fullest range of views and ideas.

Our commitment includes disability, ethnicity, LGBT and gender identity through to mental health and social mobility issues.


As an inclusive employer, we support a hybrid and flexible approach to working so when you apply, do please indicate any requests for flexibility.

Purpose of the role


As a Personal Assistant (PA) to the Chief Operating Officer you will have unique exposure to important substantive regulatory issues, alongside ensuring that organisational responsibilities are carried out efficiently.


The purpose of this role is to manage the broad portfolio of work presented to the COO on an issue-specific basis.

The role holder will need to work autonomously to provide high quality support to the COO to ensure their priorities are effectively prioritised and delivered, and that they are briefed on major emerging risks and issues.


You will be responsible for the COO making the best use of their time, by providing efficient support and ensuring they are fully prepped.

The role holder will be exposed to a significant breadth of issues and will need to interact with senior figures across the PSR/FCA and externally.


This role involves working effectively as part of the PSR PA/Business Support team to ensure that a professional service is delivered.

Key accountabilities- Providing key day-to-day support and assistance to the COO inclusive of complex diary management, external liaison and the co-ordination of briefings, agendas, and papers- Briefing and advising the COO on issues affecting the PSR and their Division, while horizon scanning for potential future issues- Playing a key role in liaising with, organising and coordinating the COO's senior leadership team, organising monthly meetings, the dissemination of information between the teams and the distribution of papers and agendas- Overseeing the day to day running of the CO

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