Dermatology Fast Track Clinic Coordinator - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust
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Bristol, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We are expanding our Outpatient Team and we have a Band 3 Fast Track vacancy, within the Dermatology Team, who provides an efficient appointments service for patients attending the Bristol Dermatology Centre.


The successful applicants will be working within our Fast Track Coordination Team to ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patients and surgical staff for queries relating to a patients first appointment within the surgical department.

They will manage bookings via our referral system, and in charge of referrals when directing a patients pathway. They will be a key part of the team, focusing on delivering the most efficient patient care.

For further details please view the job description.


Communication:


  • To support the triaging of referrals by liaising with key clinical staff
  • To act as a point of contact for queries from clinical and nonclinical staff
  • Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
  • Communicate changes to clinics and appointments to patients as instructed, often at short notice

Patient Care:


  • To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:


  • Implement the policy for patients who do not attend (DNA) their appointment
  • To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
  • Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager and rebook any cancelled appointment slots
  • Attend appropriate meetings as required by the role's line manager


For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

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