Customer Experience Specialist - Gloucester, United Kingdom - Julius Montz GmbH

Julius Montz GmbH

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description
At
INVISTA we make the chemicals, polymers, fabrics and fibres that can handle life's toughest demands. License advanced technologies across various value chains. Create new solutions for life's biggest needs. And deliver products and brands incorporated into your clothing, your car, and even your carpet.

INVISTA is part of Koch Industries, one of the largest privately-owned companies in the world.

This brings with it a culture of transformation and Principled Entrepreneurship which is key to our continued success and goal of sustaining a world-class level of performance, and experience to our customers.

Our European Business Operations team is an integrated team comprised of three core functions, Customer Experience, Planning, and Logistics, where the vision for our team is to create a competitive advantage for
INVISTA while providing a superior buying experience to our preferred partners.

We are looking for an enthusiastic and entrepreneurial individual to join our customer experience team and who will thrive within our Principle-Based Management culture.

What You Will Do In Your Role:

Be responsible for the end-to-end order fulfilment process
Be the customer facing representative on all supply chain activities, developing strong relationships with your customer counterparts and stakeholders
Gather customer insights, identify and capture profitable opportunities that create mutually beneficial outcomes for our us and our customers
Manage customer purchase orders and collaborating with stakeholders globally to ensure we can deliver on time and in full
Transform how work is accomplished to create superior value for the customer be solving their unmet needs
Identify and capture process improvements whilst embracing existing and emerging technologies

The Experience You Will Bring:

Requirements:

Professional experience
Experience in Supply Chain / Account Management / Customer Service / Logistics
Good communication skills and the ability to articulate and present point of view to a group of stakeholders
Proactive individual with a contribution mindset
Ability to prioritize workload according to value
Critical and economic thinking skills

What Will Put You Ahead:

Additional language skills
SAP experience
Experience with analytical tools

Our compensation philosophy has an individualized approach, and we compensate each individual based on the contribution they make to the organization (through a mix of base pay, and other variable compensation schemes).

In addition, you will receive private medical cover, a contribution pension, access to an Employee Assistance Programme and Life Assurance.

LI-LP1

JOB DETAILS:

Location

Gloucester, Gloucestershire

Company

INVISTA
Career Field

Business Strategy & Development

Job Number

126538