Business Tech Support Specialist london - London, United Kingdom - monday

monday
monday
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Business Tech Support Specialist is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for Sales, Partners, and Customer Success employees.

They are responsible for resolving or elevating all internal business systems and process inquiries.

The Business Support Representative will work cross-functionally with BizOps, Billing, and Finance, as well as with R&D to coordinate and drive the resolution of both technical and procedural issues.

In addition, he/she will be continuously improving processes to minimize repeating issues.


About The Role:


  • Act as a primary point of contact for sales, customer success, and partners.
  • Resolve/elevate all internal systemrelated issues, such as Salesforce.
  • Create processes/policies where applicable.
  • Document and maintain all processes into the team's KB.
  • Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
  • Challenge every adhoc solution, and pursue the relevant teams to implement permanent solutions.
  • Adhere to the team's KPIs, from SLOs to all quality of work measurements.

Your Experience & Skills:


  • 1 3 years experience in clientfacing roles.
  • Business acumen and understanding of the selling process.
  • Excellent communication skills in English (written and verbal).
  • Fast and independent learner.
  • Analytical skills.
  • Ability to quickly adapt to a continuously changing environment.
  • Effectively work with crossfunctional remote and local teams.
  • Experience in SaaS environments
  • Advantage.


  • SalesForce knowledge

  • Advantage.
  • B.Sc in Industrial Engineering or a similar field
  • Advantage.
LI-DNI
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