Transport/l&d Administrator - Harrow, United Kingdom - Driver Hire London West

Description

They are innovative, specialist, multi-disciplinary support provider based in Harrow supporting those with learningdisabilities, autism, behavioural, emotional and social needs and other complex support requirements.

Reporting to the Transport/L&D Manager, you will be responsible for administration tasks relating to the company's transport services and learning & development.

• To provide administrative support to the transport team and the L&D dept
• To process transport bookings as per agreed contracts
• Record daily statistical information such as service quality, complaints
• To monitor services and report any issues accordingly
• Liaise with the transport Manager to ensure ongoing service is maintained and to address any issues/complaints
• Liaise with social workers regarding referrals and plan bookings; with their schools, day centres and R&R as well as other organisations to ensure that uptodate information is provided and sought from them regarding transport needs
• Create/update/revise forms/letters/log sheets for where required
• Organise and book MiDAS training when required
• Send out training reports to all Service Managers on a Monthly basis
• Keep the classroom training matrix up to date as and when classroom training occurs.

• Demonstrate an understanding of equal opportunities and have the ability to adhere to and promote the company's Equal Opportunities Policy
• Excellent communication skills, together with a professional, caring and helpful attitude that reflects the overall culture of the organisation
• An understanding of the needs of users with mobility, sensory, emotional and/or behavioural
• Computer literate and Microsoft Office software experience
• Experienced in dealing with the general public, ideally through a customer relations role or another similar customer focused