IT Support Assistant - London, United Kingdom - Arbuthnot Latham

Arbuthnot Latham

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

***Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

This is a one year Industrial Placement starting on 4th September 2023.

To be eligible for this programme you must be currently studying at University and undertaking a one year industrial placement as part of your course.

As an IT Support Assistant you will be trained to provide support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Key Responsibilities

Perform initial triage and attempt a first fix on incidents and requests, allocating calls to other members of the team and department as part of a structured escalation.
Provide proactive updates on the progress of request, including follow up with customers to ensure full resolution of requests
Process access management requests including joiners, movers and leavers based on an agreed SLA.
Assist in driving the knowledge management process by creating and maintaining articles for the team and department.
Create and maintain selfhelp documentation for customers.
Maintain an accurate asset inventory.
General administration duties as and when required.
Any other duties required to ensure an effective and efficient Service Desk service are delivered in accordance with the team goals.

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Key Interfaces

IT Team
All Business areas across the group
3rd party suppliers

Person Specification
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Knowledge / Experience

Strong organisational and administrative skills
High degree of computer literacy with exposure to Microsoft technologies desirable
Excellent communication skills both written and verbal with colleagues and providers.
Problem solving and investigative mindset

Qualifications
Studying towards degree level education
Competencies