Customer Support Representative - Manchester, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Manchester, United Kingdom

2 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing excellent customer service and support to our clients. This is a great opportunity for individuals who are passionate about helping others and have strong communication skills.


Duties:


  • Communicate with customers via various face to face channels to address their inquiries and resolve any issues they may have
  • Provide product information and assist customers with placing orders
  • Analyze customer needs and recommend appropriate solutions or products
  • Upsell additional products or services to customers when applicable
  • Ensure accurate and timely data entry of customer information and interactions into the system
  • Maintain a high level of professionalism and phone etiquette at all time
  • Collaborate with other team members to resolve complex customer issues
  • Assist with customer retention efforts by providing exceptional service

Skills:


  • Excellent communication skills, both verbal and written
  • Ability to analyze customer needs and provide appropriate solutions
  • Experience with upselling or crossselling products is a plus
  • Strong phone etiquette and active listening skills
  • Proficient in data entry and navigating computer systems
  • Multilingual abilities are a plus

Job Types:
Full-time, Permanent


Pay:
From £25,494.56 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 21/05/2024
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