Service Delivery Supervisor G2 - Dunstable, United Kingdom - Restore PLC

Restore PLC

Verified Company

Dunstable, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Records Management

Location:
Dunstable, LU5 5BN

Contract Type:
Permanent - Full Time

Hours: 40 - Mon - Fri, 8am - 5pm

Salary:
£27, ,392.00

To Operationally support the Operations Manager, manage the intake and despatch of files and other items to our quality standards and SLA's.
You will coordinate the daily operational activities to meet business as usual requirements and deadlines.

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RESPONSIBILITIES

Manage the operational work processes through supervision of staff and delegation of tasks
Compile weekly KPI's and Customer reports in line with Management Process
Use of the O'Neil's Records Management System
Schedule workload of team members
Report any I.T. issues to the helpdesk and advise Operations Manager to therefore ensure the smooth running of operation
Carry out all housekeeping activities as required ensuring the site is maintained to the highest standard
Train new recruits and temporary staff in all relevant procedures
Actively seek to improve the working procedures & environment
Ensure that all security procedures are adhered to at all times

ABOUT YOU

Indepth knowledge of O'Neil's management system
Experience of leading and developing a team
Good communication skills both verbal and written
We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide. Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs. From museums to the NHS, from the Ministry of Defence to Legal firms.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multicultural society in which we live.