Medical Receptionist/administrator - Burnley, United Kingdom - Yorkshire Street Medical Centre

Description

Yorkshire Street Medical Centre

Job Description - Medical Receptionist/Administrator

Job Title:
Receptionist


Responsible to:
Practice Manager

Job Purpose:

To be a friendly and effective first point of contact for our patients and to also provide administration support to the practice team.

We require someone who possess excellent interpersonal skills, confidence, self-motivation and conscientiousness yet is able to work under pressure.

We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.

22.5 hours per week pm)

Holidays: 25-33 days* plus bank holidays

(*depending on prev. NHS employment)


Duties and Responsibilities

Telephone Duties

• Making appointments and navigating patients to the most appropriate providers
• Taking requests for prescriptions
• Conveying messages both internal and external
• Assisting with patient/visitor enquiries
• Dealing with Home visit requests
• Deal with general enquiries
• Contacting other providers

Reception Duties

• Register new patients and temporary residents
• Greet and direct patients and visitors
• Care navigation and appointments
• Processing prescriptions requests
• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Respond to needs of doctors and nurses during surgery
• Collect payments from patients for non-NHS services
• Deal with general enquiries

Administration Duties

• General filing and scanning and photocopying
• Coding of data onto clinical records
• Chronic disease recall administration

Prescriptions

• Dealing with requests for repeat prescriptions
• Raising prescriptions as per Practice protocols
• Dealing with queries relating to repeat prescriptions

General

• Input and extract information from Practice computer system
• Observe health and safety guidelines and security at all times
• Key holder responsibilities
• Make refreshments for doctors and other team members, participate in washing up
• Maintaining mandatory training/attending necessary training sessions

27 Maintain confidentiality of all data and information

• Maintain professionalism of both self and practice at all times
• Any other reasonable duties as necessary

Person Specification - Medical Receptionist/Administrator

Qualifications:


Essential:
Good standard of general education
GCSE Mathematics C or above
GCSE English C or above


Desirable:
AMSPAR Receptionist certificate

NVQII in Customer Care
CLAIT/other IT Qualification


Experience:

Essential - Experience of working with the general public

Desirable - Experience of reception work

Experience of working within General Practice


Skills:


Essential:
Excellent communication skills (Written and Oral)
IT skills
Clear, polite telephone manner
Time Management and the ability to work to deadlines
Problem solving skills
Interpersonal skills


Behaviours:


Essential:
Smart, polite and confident
Planning and organising
Performing under pressure
Adaptability
Using initiative
Team working
Self motivated
Flexibility
Confidentiality


Knowledge:


Desirable:
Knowledge of EMIS


Job Types:
Part-time, Permanent


Salary:
£11.47-£13.25 per hour

Expected hours: 22.5 per week


Benefits:

• Free parking

Schedule:

• Monday to Friday

Work Location:
In person


Reference ID:
YSMC02-2024