Air Operations Coordinator - Southampton, United Kingdom - Regent Seven Seas Cruises

Regent Seven Seas Cruises

Verified Company

Southampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT US

Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience, with every luxury included, for 30 years.

Carrying no more than 732 guests, the line's spacious and stylish ships - Seven Seas Explorer, Seven Seas Mariner, Seven Seas Navigator, Seven Seas Splendor, Seven Seas Voyager and from 2023 Seven Seas Grandeur - form The World's Most Luxurious Fleet and explore more than 450 immersive destinations globally.

Offering Unrivalled Space at Sea, guests enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.

Unique to Regent Seven Seas Cruises, unlimited complimentary shore excursions are available in every port, making it the only truly all-inclusive cruise line.

Voyage fares also include round-trip business-class air on intercontinental flights from the U.S.

and Canada, gourmet cuisine in a range of specialty restaurants and al-fresco dining venues, fine wines and spirits, entertainment, unlimited internet access, free valet laundry service, pre-paid gratuities onboard, transfers between airport and ship, and one-night pre-cruise hotel package for guests staying in Concierge-level suites and higher.

BENEFITS:

Free car parking nearby.
Pension Scheme.
Private Medical.
Development Opportunities, partnered with Dale Carnegie
Mental Health & Menopause first aiders
Wellness Wall in the office
Appreciation Bonus
6 weeks

- paid sickness.

Discounted Cruise Program.
25 days paid holiday + 8 Bank Holidays.
Bus Discounts.

ROLE LOCATION

This role will be based in our office in Southampton on a 3:2 basis with Mondays and Fridays working from home.

BASIC PURPOSE

The Air Operations Coordinator is a key role within the Guest Services team of Regent, providing information & booking of air services to the internal Guest Services team in the UK office as well as servicing calls from the Outbound Team based in Miami.

Knowledge of air product and airlines is paramount to ensure the very best air schedule is booked for our guests.

This is an extremely varied role which not only includes air related activities, air pricing & planning and Staff Travel but also organising and managing special departures for our bespoke Concierge Collection land packages.

POSITION RESPONSIBILITIES

Ticketing:

Experience of issuing all kinds of air tickets is required nett/BT/IT/Cat 35/ published fares.
To include correct fare and all applicable taxes, fees & charges.
Ensure all entries are correct including baggage, fare basis, endorsements, fare construction and tour code.
Accurately process refunds of fares and taxes to ensure the companies liabilities are kept to a minimum.
Reissue or revalidate tickets which have been changed since the original ticket issue.

Airline Contracts & Pricing:

Identify which airlines offer best price and flight options for each route and collate information to provide to the reservations departments.
Calculate appropriate air supplements to be charged. Includes adhoc requests. Understand fare rules as displayed in GDS and be able to identify correct fares to use.
Ensure awareness of tactical and special offers released by the airlines and identify ways to promote these to the reservations departments.
Ensure all departments are kept up to date with any changes which may be relevant to them.
Ensure reservations are advised of any new routes or ticketing classes.
Build all pricing for air arrangements and prepare spreadsheets for upload by US office into NVS.

Group Flights & Allocations:

By monitoring flight availability and booking patterns identify where group space can be utilised and take appropriate action to calculate cost savings.
Monitor sales to minimise exposure to penalties from the airlines. Negotiate extensions where possible. Enter names ready for ticketing. Keep reservations up to date with availability of group allocations.

Reporting:

Pull reports from GDS (Sabre) and from Reservation system (NVS) to assist with quality check, hotel and transfer manifests for the ships and our US office.
Using GDS (Sabre's) backoffice system to ensure all ticket details are stored in the database and pull relevant information from the system to assist with BSP reconciliation.

UK Exclusives & Sales Promotions - Concierge Collection:

Work with special offer cruise fares supplied by US office to add extra value to the cruise package (Concierge Collection).
Source hotel & ground arrangements as and when required and cost to form package arrangements.
Build pricing for integration into cruise pricing and prepare for loading within Reservation System (NVS).
Maintain and manage the package through to departure including sourcing of tour manager if required.
Check fares on every sailing and i