Small Business Financial Care Team - Glasgow, Scotland, United Kingdom - SBFCT

    SBFCT
    SBFCT Glasgow, Scotland, United Kingdom

    3 days ago

    Description

    Job Description

    • Supporting all aspects of change activities including facilitating colleague updates on all ongoing changes and driving suggestions for process improvements.
    • Providing SME input into larger regulatory or strategic project led changes.
    • Supporting Debt Manager worklist analysis and reporting across the team.
    • Producing insightful reports and dashboards to support decision making across the Financial care team.
    • Investigating findings from our Enterprise Outcome Testing and Quality Checking Teams ensuring we have robust action plans to tackle these.
    • Supporting maintaining and developing operational standard operating procedures ensuring they are kept up to date current and reflective of ongoing challenges within the area.
    • Managing a series of weekly and monthly exception reports and payment and invoice allocation/reconciliation.
    • Working closely with operational teams to translate insights into action enhancing customer experience.
    • Facilitating policy attestation reviews.
    • Supporting recruitment onboarding and training.

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