Client Liaison - Faversham, United Kingdom - No Place Like Home

Description

As part of our small office-based in Faversham, our Client Liaison supports the day-to-day organisation and delivery of exceptional quality companionship and care.

Specifically, the role is responsible for monitoring individual Clients' progress and wellbeing, connecting regularly with families and other health professionals as required and seeking feedback on our service quality.

Depending upon the fluctuating needs of the business, the role may include hours directly delivering Personal Assistant (PA) support to Clients in their own homes.

• To assist in daily office duties including answering the telephone, responding to and logging new Client and PA Enquiries.
• To plan and schedule PA visits under the supervision of the Registered Manager.
• To provide support to PAs, covering visits personally where necessary to enable timely Client service starts and to ensure continuity of our premium service.
• To monitor individual Clients' progress and wellbeing through reading PA daily visit reports; liaising with Clients' families and relevant NHS/care professionals as necessary.
• To oversee Client Feedback Surveys, collating and reporting quarterly on results.
• To be oncall after office hours, including at weekends, on a rota basis, in order to attend the needs of PAs and Clients.

• Proficient in Microsoft Office Suite
• Excellent (written/verbal) communication and interpersonal skills
• Excellent listening skills
• Strong organisational skills
• Fine attention to detail
• Works well as part of a high performing team as well as on own
• Analytical and problemsolving skills
• Time management skills
• Financial management skills
• Clean driving licence and car user (with business car insurance)

• Puts the customer first
• Selfmotivated, uses own initiative and will make decisions
• Able to work under pressure / respond effectively to challenging situations
• Flexible and adaptable
• Genuinely cares for the wellbeing of others, especially the sick and/or elderly
• Good sense of humour
• Discretion and high personal integrity
• Respect for cultural differences

• Company car
• Free parking
• Health & wellbeing programme
• Onsite parking
• Sick pay

• Monday to Friday

• Driving Licence (required)