HR Contact Centre Assistant - Liverpool, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
Liverpool, United Kingdom

2 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We are currently recruiting for a part-time HR Contact Centre Assistant to work for Merseyside Police at their Police Headquarters in Rosehill.

This is a temporary position working part-time hours Wednesday Thursday and Friday.

Job Purpose


To support the Team Leader in providing a comprehensive and effective HR Shared Services function to the Force through the effective management of workloads, monitoring of performance and the provision of timely, advice & guidance and quality data.


PRINCIPAL ACCOUNTABILITIES

  • Support the Team Leader in the delivery of a HR Shared Service Centre function to the Force, by delivering an effective tasking and coordination function ensuring the equitable distribution of workloads within the unit and monitoring performance against the same, ensuring continuous improvement.
  • Check and verify all personnel related payroll changes generated by staff within the Unit, prior to submission to the payroll provider, to ensure accurate payment of monies due and to minimise the risk of over/under payments.
  • Deliver periodic HR support services in relation to volume recruitment, corporate reward processes, employment support, OHU support and training administration to ensure effective service provision to both HR and organisational priorities.
  • Supervise appropriate team members and colleagues contributing positively to the achievement of organisational objectives.
  • Support the Team Leader in the accurate maintenance of all HR IT systems to by providing guidance and ad hoc training to staff where required in order to facilitate accurate data capture.
  • Research and provide data from a variety of means to the Team Leader and /or HR Shared Services Manager to facilitate the production of timely, quality performance data and compliance reports for information and appropriate action.
  • Support the Team Leader in the completion of data cleansing and quality assurance exercises to ensure timely, accurate data that is compliant with force policies & procedures; data protection legislation and Home Office requirements.
  • Gather information required in response to requests for data under Freedom of Information legislation, ensuring accuracy of data and compliance with legislation.
  • Support the Team Leader in the creation and continuous review of transactional HR processes; ensuring the unit meets its obligations in providing a quality HR support service to the Force.
  • Monitor levels of customer service provided by the unit, identifying areas of excellence and areas for development, and highlighting such matters to the Team Leader so reward / corrective mechanisms can be implemented.
  • Be accountable for all Health and Safety issues, to include risk assessment, pertaining to the post holder's area of responsibility in order to fulfil the statutory obligations of the Health and Safety at Work Act, 1974.
Knowledge & Experience

  • You should hold the Certificate in Personal Practice (Chartered Institute of Personnel and Development) and an NVQ Level 2 in Customer Services or give a commitment to undertake these qualifications.
  • Recruitment experience is desirable
  • Must possess good analytical skills with the ability research and produce accurate and relevant data in order to facilitate the provision of
- performance management data.

  • A good understanding of a HR Shared Service working environment, with the ability to adapt to change, challenge where required and use initiative to
- improve service provision.

  • It is desirable that the post holder has previous experience in a HR relate environment with experience and knowledge of HR processes and
- procedures and supporting legislative frameworks to enable correct advice and information to be given to all customer groups.

  • Possess good interpersonal skills and good oral and written communication skills in order to communicate effectively with both internal and external customers.
- levels of accuracy and data integrity of these systems.

  • Have the ability to work flexibly and deliver effectively during periods of pressure and prioritise in order to meet required deadlines.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lynette crisp
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