Accounts Executive - Egham, United Kingdom - Kingsgate Recruitment Ltd

Kingsgate Recruitment Ltd

Verified Company

Egham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My cleint is one of the world's leading sustainable asset financiers, providing customised business concepts for efficient technology management.

Customers with investment projects in the areas of IT, industry and healthcare receive optimum support and minimumhassle via our asset portfolio lifecycle management.

Our services provide a reduction in costs and risk, with a sophisticated reporting system for managing equipment more effectively from both a technical and commercial perspective.

The UK business is oneof the market leaders in providing lifecycle management solutions. Working with manufacturers, vendors, banks & direct customers to provide flexible and innovative financial products.

THE ROLE
Objective of a Service Manager is to help the Country Service Manager and/or VP Sales to establish Services within the country, following the Service & Solutions Country Strategy as agreed with the VP Sales and VP Finance

Establishing services means:

Making services & solutions sales, legal, service and marketing ready
Support sales in selling solutions (consultancy)
Select the right service partners and manage them
Implement and manage the service deals once won
Report the service and solution deal pipeline

The focus of the service manager, starting in this position, is more on implementation activities than on pre-sales

This role will involve regular internal and external communication; liaising with sales, administration and accounts departments to align the customer requirement with CHG's products.

Alongside other Service Managers, you will help implement the countryservice strategy that is aligned to the sales teams.

Predominantly working on UK/IRE projects, there will be a requirement to work internationally with colleagues/customers from around the globe.

CHG provides consistent solutions across all entities, and Service Delivery plays a major role in ascertainingthis goal through it's product set and deliverables.

Core Responsibilities

Position country services & solution strategy with CHG sales and setup trainings and workshops, drive change in sales mindset
Support country marketing activities regarding services (customer events, content creation etc.) in alignment with country & Group Marketing
Provide internal trainings and workshops on tesma in alignment with Group tesma Team
Support VP Finance on DPAs (Data Protection Agreements) with customer & service partners to make sure that processing data is in line with GDPR regulation
Generate reports for country VP Sales & Finance and Group Service Delivery on services & solutions deal pipeline
Be an active part of the International Service Community, share bestpractices and contribute to international initiatives

Lifecycle Tasks

Design & describe services as part of proposal and contract, calculate service costs
Assess deal performance risk and manage those risks during implementation/operation
Ensure backtoback agreements with partners where required (including partner costing & negotiations)
Support price negotiations with customers
Implement the services and solutions within the country, ensuring that the services promised to our customers are provided in accordance with the contract
Implementation of tesma (workflows, initial basket setup)
Conduct tesma Trainings for customers
Ongoing data management & analysis within tesma
As a specialist, provide internal trainings & support for colleagues on solutions/products
Endoflease quality assurances and process management
Conduct regular service reviews internal and with customers (KPIs, SLAs)
Support Sales with up

- and cross-selling

Track partner performance
Take care of any escalation regarding services during operations
Firstlevel support for customer queries relating to tesma and endoflease

ABOUT YOU

Proactive with a high level of initiative and proven experience
Excellent attention to detail and ability to deliver highquality work
Strong time management skills and an ability to manage a varied workload
Ability to utilise strong stakeholder and agency management skills
Ability to build relationships at all levels of the business
Excellent written and verbal communication skills
Ability to confidently present to stakeholders of all levels

Experience & knowledge

Experience in IT/Finance/Professional Services industry essential
Knowledge of IT solutions and services
Experience working in collaboration with sales
Experience with customers and/or partners
Demonstrate history of delivering successful projects internally & externally
Strong understanding of customer onboarding & project management Great opportunity for a 2nd/3rd job after graduation (or similar experience)
You will have exposure to internal decision makers and are ready for that next step to work with senior stakeholders in a growing business
Occasional travel will be required.

Basic Salary - £24k

Annual Bonus - £10k (paid quarterly)

Car Allowance - £6k (instated after successful probation)