Project Officer - Port Talbot, United Kingdom - Warm Wales

Description

Warm Wales - Cymru Gynnes CBC is a community interest company working throughout Wales and South West England.

We assist those in fuel poverty and deliver a wide range of regeneration and sustainable energy measures to those in the social rented and private-rented sectors, including eligible private owner-occupiers.

Job Description, Person Specification and Competency Indicators

Job Title
Project Officer


Team
Customer Services


Responsible to

CEO

Salary
£23,887


Office base
Hybrid option (Home and Port Talbot Office)


Main Job Purpose

Key Duties & Responsibilities

• Provide all administrative support for the various Energy Company Obligation (ECO) projects
• Proactively communicate with LAs, private landlords and private householders to increase new business for the ECO scheme.
• Monitor and report on own projects relating to referrals and income generating initiatives.
• Manage casework as per ongoing project requirements inclusive of working with vulnerable customers, providing energy advice and working with support agencies
• Action firstline complaints and following the complaints procedure escalating complaints as required and helping to improve customer relations
• Coordinate and participate in marketing/networking events inclusive of establishing venues, correspondence, PR material/products and smartreporting on events, etc.
• Ensure a high degree of accuracy of data entry and maintenance of records on the company's CRM; other databases/spreadsheets and generate reports on a weekly/monthly basis or as required
• Action inbound and outbound calls which includes arranging appointments and updating customers with services offered etc.
• Work closely with ??to support other projects and Project Managers, to ensure timely delivery of services
• Identify, report and escalate to management as needed on problems/issues and project or casework performance as required
• Support the work of the Customer Services Team by proposing improvements to working practices, opportunities for improving customer service and increasing income generation.
• Undertaking other project related work relevant to the company as well as general office duties when required

Person Specification

Skills and Abilities

• Good communication skills: verbal and written
• Excellent telephone manner
• Display discretion and treat all client information as confidential
• Must be able to work using own initiative
• A proven team player
• Ability to manage a high level of casework for various ongoing projects
• Good time management skills
• Ability to research and investigate cases in support of project delivery
• Ability to analyse issues and problems, present a summary and propose solutions

Job Types:
Full-time, Permanent


Salary:
£23,887.00 per year


Benefits:

• Company pension
• Flexitime
• Free parking
• Onsite parking
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location:
Hybrid remote in Port Talbot, SA13 1SB