Internal Sales/customer Service - Warley, United Kingdom - Via Troy

Via Troy

Verified Company

Warley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Internal Sales/Customer Support

Location:
Cradley Heath. Birmingham

About Us.

Suppliers of:
Hand and Power Tools, Fasteners, Paints, Nails and Staples. Client service remains at the heart of the company's ethos, being supplemented by an experienced sales and technical support staff and a distribution network

Job Purpose

We have a fantastic opportunity to join us as an Internal Sales/Customer Support Person, to deliver an effortless customer experience, whilst developing and building relationships with our customers based across the Midlands.

Key Accountabilities

Dealing with all customer enquiries effectively and efficiently
Ensuring quotes have been completed within in a timely manner
Receiving and processing customer orders
Communicate any updates on orders/pricing and stock availability
Proactively upselling promotional products to customers whenever possible
Resolving customer issues promptly and accurately, to promote customer loyalty
Develop strong and collaborative working relationships with Customers
Liaising with external suppliers, sourcing products and availability where necessary
Facilitating requests for new accounts, catalogues and updating contact details
Support branch external sales teams and trade counter
Assist in company stock take procedures as required
Adherence to company health & safety standards and specific site requirements

Key Skills and Behaviours

Exceptional knowledge of Engineering Cutting Tools, Abrasives and PPE Products essential for this position
Proven experience working in a Customer Service environment
Excellent IT skills, including Microsoft packages and bespoke databases
Resilient and able to overcome challenges
Initiativetaking attitude with good critical thinking skills
Ability to develop and build relationships with internal and external customers
Experience of working under pressure and in a demanding environment
Excellent verbal communication and listening skills
Ability to author routine reports and correspondence
Able to prioritise and work well under pressure to meet strict deadlines
Able to identify opportunities for further business development
Selfmotivated with a dedicated approach

Professional Qualifications