senior customer growth manager - City Of London - beBeeCustomerRetention

    beBeeCustomerRetention
    beBeeCustomerRetention City Of London

    1 week ago

    Job title: Retention Lead

    Description

    Job Summary

    We are seeking a seasoned retention and growth professional to drive strategic initiatives across customer relationship management, subscriptions, app experiences, and product-led growth.

    This pivotal role requires a unique blend of analytical expertise, creative problem-solving skills, and strong leadership abilities to oversee the ideation, planning, execution of Healf's customer retention strategy.


    About the Role


    • Customer Retention: Develop strategies to reduce churn rates through targeted campaigns and data-driven insights. Audit CRM setup and launch optimization projects for maximum ROI.

    • Growth Strategy: Build scalable acquisition loops for Healf Zone, refine referral programs in collaboration with cross-functional teams. Scale experimentation efforts while tracking metrics that impact end-to-end journeys.

    The successful candidate will be responsible for analyzing complex data sets to inform tactical decisions; collaborating closely with marketing stakeholders on lifecycle engagement plans; elevating overall user experience; communicating effectively as part owner within core groups such as Product & Marketing Teams at Healf Company making sure organizational knowledge grows


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