Product Training Administrator - Manchester, United Kingdom - Pearson

Pearson

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Pearson

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible.

From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whetherit's one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing theboundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

About the role
The role is to oversee and manage the training within the customer service teams and Exams administrators

This includes conducting training needs analysis, training content creation and training delivery.

Working hours are Monday to Friday between 8am and 5pm. You will be expected to work additional hours over the results period in August.

Key Responsibilities

Ensure that the quality of our products and services consistently meet customer's requirements.
Conducting training needs analysis
Liase with the quality manager to identify training gaps
Work with key stakeholders to ensure all content is up to date
Manage live customer events
Train, onboard and evaluate new staff
Track employee success and progress
Prepare and deliver training courses
Create training content
Analyse effectiveness of training
Excellent interpersonal and relationship management skills with the ability to work effectively and tactfully with colleagues in all levels.
Excellent team player with the ability to motivate others and have a collaborative approach to achieving results
Selfmotivated and enthusiastic individual with proven ability to generate solutions and results
Excellent written and verbal communication skills and ability to communicate to various levels

Key Competencies

Providing a customer focused service
Communicating with influence
Working effectively with others to achieve goals
Maximising potential in self and others

Working hours per week

Division:
Customer Service

Job Title:
Training Specialist

Location:
Manchester

Job:

CUSTOMER SERVICE

Organization:
Assessment & Qualifications

Schedule:
FULL_TIME

Req ID: 9042