Customer Service Advisor - Cheltenham, United Kingdom - Brown & Brown Europe

Brown & Brown Europe
Brown & Brown Europe
Verified Company
Cheltenham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Insurance Customer Service Advisor

Location:
Cheltenham (Hybrid)


Package:
£Negotiable + Benefits


Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team.


Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer.


We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines.


The day to day:


  • Responding to all incoming enquiries quickly and efficiently
  • Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner
  • Accurate and timely processing of documentation
  • Maintain the customer databases
  • Ensure information held is correct and uptodate
  • Renewal of existing business
  • Take renewal instructions from customers when received
  • Undertake other such administration duties on a daytoday basis as requested and provide assistance to colleagues when required

The rewards:


  • A client first environment where the team works together for a common outcome
  • Hybrid working after training 2 days per week in the office
  • A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.)
  • Ongoing training and development

About you:


  • Previous experience in customerfocused roles, ideally within the general insurance industry
  • Foundation Insurance Test (FIT) qualified
  • Professional, proactive, positive and "cando" attitude
  • Excellent communication skills, both verbal and written
  • Proficient in the use of MS Word, Outlook, Teams and Excel

Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Yearly bonus

Experience:

- customer service: 1 year (preferred)

- insurance: 1 year (preferred)


Work Location:
In person


Reference ID:
DH20032
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