Administration Services Co-ordinator - St Helens, United Kingdom - St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust

Verified Company

St Helens, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Based in St Helen's Hospital & Millennium Centre

The post holder should have equivalent experience to degree level and two years previous experience in a supervisory role.

The post holder should also be motivated and pro-active in their role and able to work flexibly across both sites.

Willing to meet the performance criteria set out in the job description and undertake personal and professional development.

The post holder will be expected to organise their own workload and that of the Administrative teams. Responsible for ensuring optimum use of physical capacity throughout administration teams to deliver service. To ensure robust plans are in place to develop and improve the administrative role in line with new practices.

The post holder is required to support the Associate Directorate Manager with tasks and projects for all specialities across the Care Groups.

Be responsible for the day to day management of the Administration Rotas.

The post holder will have overall operational responsibility for ensuring that the Admin Department has sufficient staffing cover to meet service demands.

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man.

We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

Acute Trust of the Year
HSJ Awards November 201
Trust rates Outstanding by the CQC
Inspection August 201
Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

Standard of care
Best place to work
Care of patients being the Trust's priority
Staff engagement
Staff morale
Compassionate and inclusive
Providing a safe environment for staff

KEY DUTIES

The post holder will demonstrate responsibility for:
The post holder will manage a complete administrative service for the Care Group including word processing, audio typing, composition of letters, diary management and appointments

Prioritise incoming requests for support, using judgement, expertise of specialty and experience to decide on service priorities.

Maintaining close working relationships between clinical staff, Directorate Managers and patients where appropriate

Introducing and implementing new practices to enhance service development, i.e. developing protocols and procedures for improving clinical secretarial services.

Provide weekly and monthly planning reports to ensure cross cover support arrangements are being actively monitored.

Develop office and administrative practices to continually improve service delivery ensuring targets across specialities are maintained.

Ensuring compliance in relation to 48 hour access for level 3 services and administration related key performance indicators

Re-organise structure to meet performance standards.

The post holder is expected to act independently within Human Resources occupational guidelines and manage sickness within areas.

Analyse trends in demand/performance and operationally manage accordingly.

To liaise with Consultant secretaries in order to ensure that the Care Group have the maximum possible notice of consultant leave to limit reduction in capacity within all departments.
To actively participate in the annual performance review to identify personal development needs
Run service reports and monitor manual checks performed to ensure mandatory data is recorded accurately.
Operational responsibility of the in house IT systems including training new users, coordinate systems upgrades and to liaise with the software provider regarding system issues.
Liaise with building managers and practice managers for outlying clinics to ensure all clinics can run effectively.

Responsibilities for information resources

The post holder will demonstrate effective communication by:

Maintaining accurate, timely and legible records.
Maintaining consistency within standards of patient care.
Communicating complex and sensitive information to patients and relatives with empathy and reassurance.
Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche,