Customer Service Executive - Ireland, United Kingdom - Career Moves Group

Career Moves Group
Career Moves Group
Verified Company
Ireland, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Executive

Location:
Belfast


Length:
ASAP until 31/01/2023


Rate:
£10-11p/h


Hours: 9am - 6pm


The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Ireland.


Key Purpose of Role:


  • To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring our client's maintains its position as supplier of choice.
  • To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
  • Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
  • To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

Key outcomes:


  • Achieve all customer service KPI's, SLA's, and targets.
  • Accountable for own performance and understands the impact on Team performance.
  • Ownership of each contact from start to finish in a professional, pragmatic manner, balancing customer service with business requirements.
  • Ensure all policies and procedures are understood and adhered to at all times.
  • Ownership of personal development, functional and leadership capability and supporting other in their development.
  • Solution centred approach and operates in continuous improvement manner. Brings ideas to action.

Key Capabilities for this role:


  • Customer alignment excellent customer focus and commercial knowledge (including knowledge of market) and an ability to know your customer. Good knowledge of processes and adherence to established procedures and Compliance policies. A knowledge of the workof other Teams in our client's company who we collaborate with daily.
  • Service approach excellent influencing skills, ability to speak with professionalism and a full knowledge of the our client's product portfolio and service offering. Is always courteous and polite to our Customers. Works with resilience and pace. Has aflexible approach, willing to perform tasks outside own area of responsibility. Ability to work within a clear set of KPIs to measure performance (team &own). Is focused on continuous improvement.
  • Technical expertise competent in the use of Customer Records Management systems (Ideally with experience of SAP and Salesforce), Microsoft office suite and Internet.

Top 3 leadership capabilities for this role:

  • Consistently delivers great performance
  • Identify clear priorities & demonstrate brilliant execution
  • Grow yourself
- demonstrating ability and ambition to grow your capabilities and experience. Puts experience to good use, learns and adapts to good challenges.

  • Be Authentic
  • Build great relationships with those you work with, both internally and externally. Be yourself with skill.

Essential qualifications / experience required:


  • 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
  • At least 6 months Customer Service Experience in a busy customer service role
  • Excellent spoken and written English
  • Some experience of Microsoft Office suite would be advantageous
  • Knowledge of SAP and SalesForce/CRM tools is a significant advantage
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