Team Administration Support - Derby, United Kingdom - Derbyshire Healthcare NHS Foundation Trust

Derbyshire Healthcare NHS Foundation Trust

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fantastic opportunity for a part time Team Administration Support, within the busy and dynamic Derby City Older Adults Community Mental Health Team.

The successful applicant will support our administration function, as well as a team of clinicians and ensure the general, smooth running of our team admin function.

Our team provides assessment, treatment and care for patients in the older adult population who experience organic and/or functional illnesses, as well as support to their carers.

None of this can be done effectively without the integral administration team.

The role of Team Administration Support is challenging and varied, providing exciting opportunity to grow and develop, whilst supporting the day to day running of the Community Mental Health Team.

This includes answering telephone calls, which could be from patients, staff, social care, care homes, or community organisations, amongst others.

Admin Support then triage these calls to be passed on to the appropriate person, as well as supporting the caller, who may be distressed.

The Admin Support role involves using Patient Record software, the input referrals, upload paperwork, discharge patients and generally supporting the clinicians.

The role is dynamic and involves the need to be responsive.

Working in a busy city team means there is a high load of referrals and phone calls.

Admin Support staff also attend multidisciplinary meetings, where they support the team with recording outcomes and working with the Patient Record to ensure the tasks are sent and waiting lists are amended to reflect the discussion.

Our team often see patients in their own homes, to support accessibility, and for that reason, we do not have our own reception area.

The front-facing aspect of the role is predominantly through answering the phone. However, there may be occasions when our Administration Team support our Working Age Adult counterparts in the building reception.

The Admin Support staff are key players within the wider team, and the role is essential to supporting service users.

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust.

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Benefits include:

Commitment to flexible working where this is possible
27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
Yearly appraisal and commitment to ongoing training
Generous NHS pension scheme
Good maternity, paternity and adoption benefits
Health service discounts and online benefits
Incremental pay progression
Free confidential employee assistance programme 24/
Access to our LGBT+ network, BAME Network and Christian Network
Health and wellbeing opportunities
Structured learning and development opportunities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.