Parts Advisor - Belfast, United Kingdom - Excel Resourcing

Excel Resourcing

Verified Company

Belfast, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Parts Advisor
Excel Resourcing are looking for a Parts Advisor to join their friendly team.

Key duties and Responsibilities

Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
To make up customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced, and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems.
Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holder's immediate supervisor
Handle all internal and external customers and suppliers with courtesy
Adhere to Health & Safety Policies and Procedures at all times
Ensure that the image and levels of customer service within the department is in line with company standards

Preferred Qualifications and Experience

Proactive and resourceful, you will have a committed approach to customer care with a cando attitude.
Excellent communication and interpersonal skills.
Stock control experience
Good working knowledge of Kerridge
Previous experience in a Parts advisor role.
Previous experience within automotive dealerships.

Hours:
Monday to Friday