IT Support Engineer - Egham, United Kingdom - Enterprise Rent-A-Car

Enterprise Rent-A-Car

Verified Company

Egham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview

We are looking to hire a
Support Engineerinto a permanent role to provide production support and support maintenance activities of IT solutions, specifically booking tools.

This role is home based however office prescnece would be expected for senior leadership meetings in Egham, Surrey circa 10 times per year.

Salary:
£28, ,000 per annum experience dependent

Hours: 8am-5pm Monday-Friday

Responsibilities
Key responsibilities and accountabilities for this position will include, but are not limited to the following:

Participate in daily stand -up calls with Enterprise Global User Support teams and IT staff
Working with senior engineers, business analysts and team managers to keep them informed about incident reports and relevant updates
Familiar with Service Now and ITSM concepts:
Triaging of incidents, problem management and product owner liaison to understand priority.
Identifying stakeholders, setting up problem coordination calls, creating change requests etc.
Escalating complex issues as needed following established escalation procedures.
Shadow releases, deployment work and testing changes and may be expected, occasionally, to be out of normal working hours. Time spent can be recovered in accordance with time off in lieu policy.
Occasionally work with on premise solutions built on legacy technology stack
Proactively seek training and developmental activities related to the industry
Participating on project teams and assist with project planning; coordinating activities of project phases
Prepare and deliver informal and formal presentations to own team, department and other IT teams
Investigates, diagnose and resolve complex issues without known solutions; may make recommendations and define action plans
Track, diagnose, replicate and troubleshoot to resolve issues involving the end user computing environment and possible software/hardware issues
Support efforts to identify and eliminate the root cause of issues in the environment
Create documentation of knowledge resulting from investigative and support activities and publish this information for support of future occurrences
Participate in technical communications within the team to share best practices and learn about new technologies
Maintain established level agreements to meet customer expectations and quality standards. Protect our customers, our employees and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follow security policiesand procedures
Leverages internal technical expertise, including higherlevel engineers, knowledge, and other internal tools, to provide the most effective solutions to customer issues.

Qualifications

Previous experience in a similar Support Engineer role
C#,.Net framework, SQL scripting using MS SQL Server, IIS, knowledge of web development and web services
Demonstrated customer service skills with high quality verbal and written communication
Ability to multitask, prioritise and work efficiently during periods of high demand
Demonstrated aptitude for problem solving using strong analytical skills
Satisfaction from helping others and improving established processes, enhancing service standards
Must be an excellent team player

Preferred skills: