Customer Service Support Agent - Reading, United Kingdom - Education Development Trust

Education Development Trust

Verified Company

Reading, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Reading (with some flexibility for hybrid or remote working)

Salary Details:

- £21,000.00 per annum

Closing Date:

28 Feb 2023

About the role
***
Job Title: Customer Service Support Agent

Location:

Reading (with some flexibility for hybrid or remote working)

Salary:
£21,000 per annum

Job type:
Permanent, fulltime, 35 hours a week

Benefits:

A generous holiday allowance (30 days plus bank holidays), a 6% matched pension scheme, excellent training and development opportunities, and family friendly policies to support flexible working.

We also offer a suite of voluntary benefits including a health cash plan, ride to work scheme, and additional voluntary money saving benefits.

These are exciting times at Education Development Trust.

Having secured a number of important new programmes in recent months to support schools and teachers around England, we are recruiting more
Customer Service Support Agents to support our clients, provide customer service advice, respond to queries, update key information and ensure data integrity.

As a
Customer Service Support Agent, you will support schools and educators engaging with our professional development programmes.

In your role you will be supporting teachers, school support staff and in-school leads on their registration, on-boarding and programme queries for our professional development programmes supporting a range of educators.

You will be involved in updating resources and materials, as well as have the opportunity to support improvements to processes and ways of working to improve the customer service experience.

Closing date:
Tuesday 28th February

About the organisation
***- Education Development Trust is an education charity that exists to transform lives by improving education around the world. We work collaboratively with national and local governments, schools and other partners to design and deliver sustainable solutions to improve education.