Assurance and Community Liaison Advisor - London, United Kingdom - Mitie

Mitie
Mitie
Verified Company
London, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Assurance and Community Liaison Advisor:


Job objectives and responsibilities

  • Support the Account Manager in the effective delivery of the Home Office Security Guarding Service (SGS)
  • To act as the SME in the provision of holistic protective security, customer experience and standards auditing for Security Guarding Service contract.
  • Critical assurance role tying together the site visits, complaints, investigations, spot checks and supporting wider community value ad.
  • Lead on the implementation of a
    Digital risk assessment process and dashboard for centrally controlled, auditable outputs for each location that meet NPSA standards.
  • Be responsible for building and maintaining stakeholder relationships with Faith Schools and Mosques, and most importantly, creating conduits for collaborative working across the contract.
  • To work collaboratively with all internal and external stakeholders, including the Esotec the Home Office physical security partner, to support the implementation of a risk based security model.

Main duties

  • Conduct and maintain individual site security risk assessments through the digital 'Hutton' SRA Tool
  • Make recommendations for the treatment of any identified vulnerabilities including the provision of adequate Security Officer numbers at each location
  • Conducting incident investigations, deliver post incident reports and implementing lessons learnt
  • Drive evaluation and improvement cycle for security across the SGS contract
  • Assisting in security planning for known future events or emerging threats that is likely to impact locations on the SGS contract
  • Work collaboratively with the intelligence team to ensure that threat intelligence is actioned as appropriate
  • Form networks, partnerships and accessing best practice from the Mitie Assurance Manager community
  • Maintain working knowledge of Faith Community and industry standards, regulations and initiatives that will enable the delivery of a best in class service
  • Conduct assurance reviews to ensure a high standard of SGS delivery across the account
  • Supporting site teams and managers, customers and service providers through the delivery of workshops, reports, and regular site visits

Person Specification

  • PSP qualified and/or security management experience of minimum 10 years
  • Proven capacity for security assurance design, development and delivery
  • Previous experience in delivering standards auditing and operational readiness exercises
  • Established expert in team training, change management, development and mentoring
  • Demonstrable capability to concept, produce and maintain improvement plans

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents

Our values and behaviours

Delivering the exceptional, every day
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Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
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Our promise to our people: a place to work where you can thrive and be your best every day.
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Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
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Our culture - our core values and how we behave:


  • We are one Mitie:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
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We are built on integrity and trust:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
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We go the extra mile:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
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Our diversity makes us stronger:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
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Our customers' business, is our business:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
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