Receptionist/administrator - Harrow, United Kingdom - Roxbourne Medical Centre

Roxbourne Medical Centre

Verified Company

Harrow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To ensure that all visitors and telephone callers to the practice are greeted professionally. To ensure all telephone calls are managed appropriately. To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. To ensure the clinical staffs receive medical records as requested.

To have a thorough knowledge of all practice policies and procedures Provide administrative support for clinical staff. Dealing with patient enquiries efficiently and courteously.

The receiving and recording of telephone messages taking appropriate action Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.

Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.

Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours. Filing patient records and correspondence. Registering new patients following the Registration Protocol.

Scanning of documents onto the medical system. All scanning should be cleared daily To send letters to patients as necessary.