Hire Controller - Bilston, United Kingdom - Dewsbury & Proud Ltd

Description

Introduction:

We have been operating since 1st April 1977 and we are one of the largest independent crane hire companies in the midlands region today.

Our team is the best in the industry and we are passionate about delivering great service, operating quality equipment and exceptional staff.

This is the place for you if want to work for a company where we'll help you be your best.

From one depot, Dewsbury & Proud has grown to four depots, offering crane hire and lifting solutions throughout the midlands region.

We're looking to recruit the best talent the industry has to offer to help us grow even further. As a Dewsbury & Proud employee, you'll enjoy benefits such as a staff pension scheme, 28 days annual holiday.

Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

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Job Description

• Hire Controller

The Role:

Based in the hire control facility at our head offices in Bilston, the Hire Controller ensures that all business between customers and Dewsbury & Proud is carried out in an efficient and effective manner.

You will operate and maintain spreadsheets, deal with telephone enquiries from the customers booking cranes, obtain detailed information from the customers and organise the general day to day running of the crane business.

This is a precisely detailed role, you will also be responsible for raising contracts in line with the customer agreements.

The role is full time and based in Bilston, Wolverhampton.


Working Hours:

• Monday to Friday
• 08:30 am till 17:30 pm
• 30 minute break per day.
• Total = 42.5 hours working week.

Job Location:

Dewsbury & Proud Ltd

Biddings Lane

Coseley

Wolverhampton

West Midlands

WV14 9NN


Main Responsibilities:

• Sorting and distributing crane hire allocations for the next day.
• Organizing and storing paperwork, documents and computerbased information.
• Use a variety of software packages to produce hire contracts, acknowledgment of orders and documents.

- maintain spreadsheets and databases

• Liaising with members of staff in other departments and external customers/suppliers
• Screening telephone calls, enquiries and requests.
• Dealing with customer enquiries in a professional manner.
• Responsibility for booking allocations.
• Answering the telephone and dealing with customers, as required
• Attending meetings when required,
• Maintaining knowledge of the group's equipment for hire/sale and activities.
• Following all company procedures and policies in company handbook.
• Supporting and communicating effectively with Crane operators and other departments.
• Customer service experience.
• Organisational and communication skills.
• Team working skills.
• Friendly, polite disposition.
• High level of integrity.
• Ability to work effectively under pressure.
• Customer handling and telephone skills.
• Experience in using a variety of software packages, such as Microsoft Office and Google sheets.
• Be focused, show initiative and have a good attention to detail.
• Ability to juggle tasks and prioritize work.

Desirable Skills:

• Full UK driving licence
• Good knowledge and experience of dealing with customers in a sales environment.
• Understanding of profit and loss and KPI's.

Salary:
From £24,000.00 per year


Benefits:

• Company pension
• Onsite parking

Work Location:
In person