Customer Service Advisor - Waltham Abbey, United Kingdom - Complete Washroom Solutions

Complete Washroom Solutions
Complete Washroom Solutions
Verified Company
Waltham Abbey, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and assisting them with their enquiries using our Helpdesk system.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.


Duties:


  • Analyze customer inquiries and provide accurate and timely responses
  • Ensure the database is kept up to date at all times
  • Assist customers with account inquiries, invoice queries
  • Process customer orders and cancellations
  • Resolve customer complaints or issues in a professional and efficient manner
  • Collaborate with the Operations Team to ensure customer satisfaction
  • Effectively liaise with and support the Sales Director
  • Effectively liaise with and support the Credit Controller
  • Liaise with Service Partners

Qualifications:


  • Strong communication skills, both verbal and written
  • Ability to analyze customer needs and provide appropriate solutions
  • Excellent problemsolving skills and attention to detail
  • Ability to multitask and prioritize tasks effectively


If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we would love to hear from you.

Thank you for your interest in joining our team as a Customer Service Representative.


Job Types:
Part-time, Permanent


Salary:
£19,000.00 per year

Expected hours: 30 per week


Benefits:


  • Casual dress
  • Company pension
  • Free parking

Schedule:

  • Monday to Friday

Experience:


  • Customer service: 5 years (preferred)

Work Location:
In person
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