Customer Service Advisor Part time 17.5h/Week - Sunderland
Only for registered members Sunderland, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
Join Barclays as a Customer Service Specialist, where you'll begin by developing strong core telephony skills through hands-on training and ongoing support.
Responsibilities
- Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
- Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
- Management and maintenance of customer records and documentation to ensure accuracy.
- Participation in training and development initiatives to improve customer skills, knowledge, and services.
Qualifications
- Experience in customer service (internal or external).
- Able to work shifts (between 10 am and 6 pm Monday to Friday).
- Ability to manage a high volume of customer queries without compromising quality.
- Excellent communication skills, both written and verbal, with the ability to tailor your message.
Job description
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