Insurance Team Leader - Preston, United Kingdom - Davies Group
Description
Team Leader - Preston
Monday-Friday; between 8am - 6.30pm
1 in 6 Saturdays; 8am - 5pm (37.5 hours per week)
Davies Group are currently looking for a Team Leader to support a busy claims team within our Preston office with occasional travel to other sites.
Joining Davies as our new Team Leader means that you'll play a key part in managing a team dedicated to the management of claims for numerous clients.
So, you'll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.
Duties and responsibilities:
- Ownership and oversight of the claims handling team, including management of team workload
- Development of claims handlers to achieve client SLA's via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, include annual PDR's
- Managing claims handler absences
- Continuous improvement focus leading excellent customer service and technical delivery of claims
- Complaint escalation point
- Ensure Key Performance Indicator targets are reached and maintained.
- Oversight of payment audit approval process to defined limits
- Involvement in recruitment and interview processes for claims handler/administrator roles
Skills & Experience:
- A genuine passion for people management
- The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints
- Experience of Customer Service and Claims Management in an insurance background.
- Flexibility and adaptability.
- The ability to organise own workload.
Do you manage, or do you lead?
So, are you a Davies person?
Our culture is the foundation of who we are.
We don't do "business as usual" We're set apart by our Disruptive Thinking, our unique "Innovation Lab" programmes, and a solid Corporate Social Responsibility.
Benefits:
- Free local parking
- Pension match 5%
- Life Assurance (2 x basic salary)
- Discounts at 100,s of stores
- Access to training and professional qualifications
- Innovation Lab Programme
Job Types:
Full-time, Permanent
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