Customer Support Advisor - Birmingham, United Kingdom - Oakley Recruitment Ltd
Description
Oakley Recruitment is working in partnership with a well-established, organisation based in Birmingham. This is an excellent opportunity to join a welcoming and supportive team as a Customer Service Advisor.
Summary
You will provide a high standard of both inbound and outbound telephone support and associated administrative tasks within the call centre.
Duties & Responsibilities
- Identifying the appropriate technician and locating the stock in order to complete the job for the Customer in an efficient and effective manner
- Act as the liaison between the Technician and the Customer until the job has been completed in line with the agreed SLAs and KPIs
- Accurately and efficiently entering information reported onto the relevant systems
- Managing the 3rd party escalation and suppliers
- Adapting your approach ensuring you deliver outstanding customer service every time
Skills and experience
- Experience in a paced customer service environment
- Experience in managing customer expectations and demands
- Excellent telephone manner
- Have a high level of accuracy and attention to detail
Package and benefits
- Hours of work are Monday
- Friday hours per week either 9.30am 5.00pm or 10.00am 5.30pm
- 25 days holiday, with option to buy and sell
- Contributory pension scheme
- Income protection
- Death in service benefit
- Employee assistance programme
Job Types:
Full-time, Permanent
Salary:
£23,175.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
EJ320
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