Enforcement Administrator - Harlow, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Harlow, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Title:

Enforcement Administrator:

  • Permanent (Full time)

Salary:
£21k per annum

Our client based in
Harlow are seeking an
Enforcement Administrator to join their team on a
Permanent basis. The successful individual will be responsible for monitoring and managing all aspects and processes of enforcement agent administration.


Duties:


  • Reviewing agent holdings and oversee the chasing of overdue jobs
  • Overlooking jobs for allocation and reallocation and determining which agents to instruct
  • Assisting with upcoming allocations and identifying resource requirements
  • Monitoring the Enforcement mailbox
  • Coordinating the onboarding of new agents and ensuring that paperwork, ID cards and welcome packs are sent
  • Running management information reports, identifying performing and underperforming agents and reporting to senior management
  • Making regular calls to enforcement agents to identify any issues
  • Performing spot checks on cases and paperwork to ensure the enforcement agents are working in accordance with policies
  • Producing communications where required to update enforcement agents of process changes or news
  • Being the first point of contact and providing daily support to the enforcement agents
  • Updating and version controlling process documents when required

Experience Required:


  • Excellent written and verbal communication skills
  • Ability to prioritise workload and work towards strict deadlines
  • Strong attention to detail
  • Computer Literate
  • Confident and professional telephone manner

Hours:
Monday-Friday, 7.5 hours between 8am-6pm
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