Desktop Support - Edinburgh, United Kingdom - Rockstar Games UK

Rockstar Games UK

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job reference

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Company Name
Rockstar Games UK
Salary
Competitive
Location
Edinburgh, United Kingdom
Country
United Kingdom
Industry sector
Customer Services
Job start date
ASAP
Posted date
21/02/202 Experience Level
Junior-Associate
Job type
Permanent | Full Time
Remote / Hybrid
No

At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium.

You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.

Rockstar North is on the lookout for a talented Desktop Support who possesses a passion for IT and providing first line support within a busy technology driven company.

This is a full-time permanent position based out of Rockstar's unique game development studio in the heart of Edinburgh.

WHAT WE DO

We are a friendly, closeknit team who are part of the larger global R* IT family.
We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
Our main goal is to give the highest level of service to ensure mínimal downtime for the end user.
We are process and procedure driven with an emphasis on accurate documentation.
We work in a very fast paced environment with new challenges around every corner.
We are always very security oriented with a drive for protecting company IP.
We are environmentally aware ensuring we recycle all our old IT kit and printer toners.

RESPONSIBILITIES

Provide first and secondline technical support to a large game development team.
Act as a key point of contact for technical knowledge and expertise.
Help mentor, train and develop more junior members of the team.
Demonstrate professionalism and support the company's goals and values
Follow and adhere to processes and procedures whilst checking and advising where things can be improved upon.
Communicate effectively with IT management and provide regular updates.
Provide out of hours support when the need arises.
Build, deploy and configure PC's and development consoles for new/existing employees.
Install and upgrade software using Microsoft SCCM.
Upgrade hardware and peripherals as required by the development teams.

Active Directory

Managing Users, Computers, Groups and OU structures.
Maintain asset inventory, including regular physical stock checks.
Document and maintain accurate installation and procedure guides.
Moving IT equipment to help with studio and team reorganisation.
Procurement of all Hardware, software, peripherals, etc.
IT storeroom housekeeping, hardware recycling and maintain secure disposal processes.

QUALIFICATIONS

4 + year of professional System Administrator or equivalent experience.

SKILLS

Expertise of Microsoft 10 and O36
Thorough understanding of Active Directory.
Strong knowledge of SCCM.
Powershell.
Knowledge of Linux Ubuntu and Apple OSX.
Familiarity of Monday or another industry standard management tool.
Experience of project management.
Highlevel problemsolving skills.
Be proactive with problem solving skills.
Manage competing priorities effectively ensuring that all relevant parties are informed of project status/changes.
Experience with ServiceNow or some other ticketing system.
Good understanding of gaming hardware.
Ability to install, upgrade and maintain PC workstation hardware.
Ability to work well within a team and use own initiative.
Ability to learn quickly and demonstrate excellent problem skills.
Ability to prioritise tasks.
Ability to follow instruction and processes.
Selfmotivated and organised.
Customer service focus.
Willing to work additional hours to meet the demands of the role.
Willing to be flexible with regards to shift patterns.
On call to cover out of hours support for the studio at busy periods.

PLUSES

Group policy.
Knowledge of networking and cyber security.

HOW TO APPLY

Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.