Customer Support Advisor - Accrington, United Kingdom - Studio Retail Ltd

Studio Retail Ltd
Studio Retail Ltd
Verified Company
Accrington, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Support Advisor

36.5 hpw Full and Part time Hours Available

Clayton Le Moors, Accrington

Based on experience & performance + Benefits

About Us

Now part of the Fraser Group, Studio Retail Ltd are one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And and websites.

Our expansive product range consists of over 60,000 products ranging from branded clothing & footwear, electrical products, household items, to gifts and greeting cards.

Based in the north west of England, 20 miles north of Manchester, we employ over 1500 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with us.

About the Opportunity

At Studio Retail Limited we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for a Customer Support Advisor to join our Financial Services Team based at our Clayton Operation.

Our Customer Support Advisor's are there when our customers need us the most. Where, due to their personal circumstances, the customer needs a greater level of understanding, or an extra level of support, you will be working to understand their situation and offering solutions when they are in times of financial distress.

As a Customer Support Advisor you will be:


  • A great communicator, with the ability to create and build rapport with our customers[SS1] [K2]
    (both verbal, written and listening):
-
Passionate about customer experience and supporting customers in difficult situations:


  • A reliable and honest individual with a strong sense of empathy:
-
Experienced in effectively discussing sensitive topics and holding difficult conversations:


  • Empathetic and patient towards our customers, whilst being open minded to different customer situations.

Who are we looking for?
-
Someone who can demonstrate a high level of emotional intelligence & resilience:


  • The ability to remain calm and professional at all times, and adaptable to change:
-
Someone who has experience in working in a fast-paced contact centre environment:


  • A willingness to ask for help when needed:
-
High attention to detail:


  • An understanding and exposure to people in financial difficulties or personal hardship:
-
Self-motivated individuals who can also work as part of a team:


  • A competent IT user

Why Studio?

Studio is a growing business, and this is a great time to join us. We have a lot of experienced colleagues who will tell you they love working here because of the great people & fantastic, newly refurbished site.

We offer a great benefits package including free, secure parking, onsite canteen and would love to hear from you if you think we could be the right company for you.
**#wedowow #care #financialservices
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