Plant Fitter - Aberdeen City - Finning International Inc.

Description

Job Title: Mobile Plant Fitter

Finnings industry-leading field service department is looking for a skilled Mobile Plant Fitter to join our team in Aberdeen.

Job Summary:

We are seeking an experienced and highly motivated Mobile Plant Fitter to join our team. As a Mobile Plant Fitter, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner.

The ideal candidate will have outstanding customer focus, coupled with in-depth knowledge of plant equipment, and the ability to attend site and understand customer needs, resolving any mechanical or electrical issues in a safe, timely, and cost-effective manner.

Responsibilities:

• Provide an estimate of arrival time at customer's site in response to service request based on job instructions from Branch giving details of customer location, machine, contact name, and nature of problem and current work situation.
• Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with information for the work required. Provide comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Requirements:

• Work autonomously on own initiative as well as part of a team.
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
• Effective problem solver with strong analytical skills.
• Motivated and dynamic self-starter.
• Knowledge in the use of field-based diagnosis tools and equipment essential.
• Heavy Earth Moving equipment operating knowledge.
• LDV driving licence.
• Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice.
• Experience of a variety of construction and static machines essential.

What We Offer:

• Salary: £38,500 - £43,800.
• 25 days holiday (purchase up to 5 extra days holiday).
• Annual Bonus.
• Annual Tool Allowance.
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents).
• Access to company share scheme.
• Pension: 7% (matched by company).
• Refer a friend bonus.
• Employee reward platform (retail discounts and other employee rewards).
• Life insurance.
• Laptop and phone, van.
• Industry-leading CAT product training.
• Overtime.

About Us:

Finnings is the worlds largest Caterpillar dealer delivering unrivalled service for over 80 years.

We employ approximately 14,500 people worldwide and operate in three geographies, with the head office in Vancouver, BC, Canada.