Client Service/project Director - London, United Kingdom - ITV Jobs

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Verified Company

London, United Kingdom

4 weeks ago

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Tom O´Connor

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Description

Client Service and Project Director - Woo

Commercial - WOO

12 month FTC

ITV London White City + Hybrid

Hiring range:
£55,000 - £60,000

Your work matters to millions.
Shaping culture is in the DNA of ITV.

So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team
Woo is a first-of-its-kind, feelgood media platform, on a mission to turn generation anxious into generation zen.

Brought to you by ITV, we make wellness discoverable, aspirational and culturally relevant - through the lens of entertainment, products and storytelling.

A place for self-expression and discovery, Woo provides a voice for a new type of wellness for young people, and a platform for brands that align with the values of a Gen Z audience.

We engage our audience with their passion points - music, fashion, activism and culture - all through a wellness lens.

We take unconventional practices that are designed to improve the human experience, align them with cultural icons and deliver them in a way that feels desirable and relatable.

Documentaries, reality series, endorphin-releasing videos, audio and beyond.

Woo is a business born out of ITV's Studio 55 Venture in conjunction with Founders Intelligence, and is launched with a founding team of some of the most exciting names in youth media and ecommerce brands.

The role

The Woo Agency team connects consumer brands into the Woo ecosystem by building integrated campaigns incorporating creative, editorial, design, production and marketplace integration.

From Woo's launch in April 2022, we are establishing a number of client partners and are looking for an experienced project manager to drive our client service function and deliver the end-to-end commercial projects.

In this role you will be responsible for managing and building a small team of project managers and will be tasked with scaling up the team resources in line with commercial projects and retained clients.

You will work alongside our commercial team, and in partnership with all creative and production departments plus a wide range of suppliers to ensure successful planning, pricing, pitching and timely delivery of projects to clients.

An early stage member of the Woo Agency team, ensuring we deliver best-in
- class campaigns out of the gates.

Duties, responsibilities and deliverables:

Project management

Deliver bestinclass commercial campaigns
Oversee planning of all new brand projects, including budget and timeline management, resourcing and beyond.
Oversee execution of all new brand projects in partnership with internal departments, including but not limited to content production, editorial output, marketing, event management and marketplace integrations
Be the internal connective tissue between the studio team, publishing team and freelancers and client on commercial projects
Lead the setup of project management tools and processes
Lead internal project meetings, set agenda, follow up on action items to meet project deadlines.
Manage internal trafficking of creative through the pitching, planning and production process from inception to final client sign off
Develop production timelines and communicate to clients ensuring agreement and sign off.
Communicate production schedules to internal creative teams, updating where appropriate when changes occur.
Manage costs during production through regular reporting from the project team and updating of budget.
Preempt issues as they arise and deal with them effectively, ensuring mínimal impact on the client relationship.
Attend shoots and all production activity, and client update meetings, preparing relevant documentation and reports.
Manage creation of end of campaign reports and case studies
Archive all project budgets, contracts and assets
Reconcile project budget and report on financials to senior stakeholders.
Attend project close / debrief meeting
Be a brand guardian ensuing that content output is reflective of the brand
Any ad hoc duties as required by the team

Client Service

Manage the client relationships once the campaign has been sold and have an entrepreneurial mindset
Establish strong relationships with clients, to encourage trust and loyalty.
Keep clients informed and up to date on each stage of the development and production process
Deliver reporting, updates and upsell opportunities when appropriate
Oversee team of freelance project managers to ensure the