Contact Management Supervisor - Derbyshire, United Kingdom - Derbyshire Constabulary
Description
Do you have experience in working in a busy customer service or contact handling work environment?Do you have excellent communication skills and the ability to supervise and manage a team?
If so, then we have the role for you
Derbyshire's Contact Management Department are the first voice heard when members of the public contact the police within this role, you will be working to support the team ensuring they give the first-class service we aim to provide.
As a Contact Management Supervisor, you will be working as part of the Senior Management team and will supervise a team of Operators to ensure an effective and efficient service delivery is provided to the public of Derbyshire and police colleagues.
As part of this role, you will deal with 999 & other emergency contact handling ensuring that these emergency calls for service are answered promptly within service level agreements agreed with the Office of the Police and Crime Commissioner.
You will be ensuring the information for incidents and crimes is obtained, assessed and recorded appropriately on relevant police systems.
To be successful in this role you will be able to delegate and empower team members to act and make their own decisions, with the knowledge that advice and support are available if needed.
Here at Derbyshire Constabulary, we also offer key work/life benefits such as a competitive pension, generous annual leave, and flexi-time where possible.
Shortlisting week beginning the 6th February 2023.
Interviews will be held from the week beginning the 20th February 2023.
Closing Date 5th February 2023 at 11.55pm.
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