Student Lifecycle Events - London, United Kingdom - King's College London
Description
Job id:
Salary: £32,979 - £36,396 per annum, including London Weighting Allowance.
Posted: 25 January 2024.
Closing date: 18 February 2024.
Business unit:
Students & Education
Department:
Student Administrative Services.
Location:
Strand Csmpus
Category:
Professional & Support Services.
Back to job search
About Us
The King's community is dedicated to the service of society.
King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas:
educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world.
Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
We are the Student Administrative Services Department, who undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records, Graduation, and International Orientation.
We work to ensure all students who study at King's receive a world-class student experience by aligning support for students through their educational journey at King's with the academic cycle of events throughout the year.
About the Role
The Student Lifecycle Events & Engagement Officer will assist in the preparation, organisation and administration of Welcome to King's and graduation, and aim to provide a high-quality experience for all our staff and students.
Working collaboratively with services and faculties across the institution, the post holder will provide quality customer service for stakeholders, responding to enquiries competently and appropriately, and continually seeking opportunities to enhance the student experience.
We regularly see over 10,000 students attend graduation ceremonies each year, and over 15,000 students attend our Welcome events.
Experience of working in events is desirable, though not essential, and a keen eye for detail with an understanding of the logístical requirements of event management beneficial.
This is an exciting opportunity for an individual looking to gain large-scale events experience, support student engagement, and who wishes to utilise their skills and expertise in organisation and stakeholder management during an intense period of delivery.
Please be prepared to work flexibly during delivery times and note that some events and activities take place outside of normal working hours on evenings and weekends and/or require early start times/late finishes.
The Student Lifecycle Events & Engagement Officer will be responsible for:
Supporting the planning, preparation, and running of Graduation ceremonies and Welcome to King's events
Providing an excellent standard of customer service in the delivery of appropriate information and advice to a wide variety of stakeholders including students, academics and professional services staff
Supporting the needs of service providers (e.g. photographers, caterers) and other College departments (e.g. KCLSU, fundraising), and answering their queries
On event days assisting in the overall management of the day and assisting in the supervision of temporary staff. Providing advice to students and visitors with a particular focus on creating a positive experience
Supporting the Senior Student Lifecycle Events & Engagement Officer (Welcome) with maintaining, reviewing and updating relevant webpages, and key FAQ documents for students and staff and taking a significant role in building, updating and maintain our Welcome to King's app.
Supporting on the recruitment and building of a core group of student ambassadors for all relevant Welcome to King's and Graduation events.
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._
Essential criteria
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in events coordination, or managing stakeholders. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
- Experience of working in a busy customer service/events environment
- Ability to collaborate well with others and to use initiative and creativity to resolve problems
- Strong organisational skills and the ability to
More jobs from King's College London
-
Research Associate
London, United Kingdom - 2 weeks ago
-
Quality Manager
London, United Kingdom - 1 week ago
-
Research Development Manager, Faculty of Social Sciences
United Kingdom - 1 week ago
-
Programme Officer
London, United Kingdom - 3 weeks ago
-
Senior Timetabling Officer
London, United Kingdom - 3 weeks ago
-
Business Support Officer
London, United Kingdom - 4 days ago