Customer Service Supervisor - Colchester, United Kingdom - County Broadband

County Broadband
County Broadband
Verified Company
Colchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?


A little bit about us.
We're not like other broadband providers, and we really don't want to be.

We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyper-fast, full-fibre broadband.

After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future


Why join County Broadband.


At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential.

We believe in our values of being Ambitious, Loyal and Proud

We currently offer some great benefits, that are continuously being reviewed
-
Salary up to £27,500 per annum:

  • 22 Days holiday, plus bank holidays. Increasing with service (plus bank holidays)
  • Private Medical Insurance with Vitality
  • Company bonus scheme
  • Access to 1000's discounts via Perkbox
  • Access to the Employee Assistance Programme and a 24/7 GP service with Perkbox Medical.
  • Enhanced maternity/paternity pay
  • Company sick pay
  • A future leaders programme
  • Clearly defined career and training pathways

About our exciting opportunity


The Customer Service Supervisor will play a key role in leading the first line customer care team in delivering an outstanding customer experience.

The team is the 'voice' of County Broadband and provides support through inbound and outbound calling and effective use of the Customer ticketing system.


Duties include but mot limited to:

  • Provide quality support by being engaging, friendly and confident to help us deliver a first class end user experience for our customer
  • Work with our technical support team to help diagnose and resolve reported issues and to respond to network monitoring alerts
  • Work with our customer connections department to help support a smooth customer journey
  • Record all information accurately against the customer record
  • Update and maintain support tickets with all relevant information
  • Process orders
  • Book appointments for installations and service calls
  • Update and maintain the engineering calendar
  • Refer to engineering and installation notes for specific support cases.

Your skills and experience

  • Full UK Driving License
  • Minimum of 2 experience in a call centre environment
  • Excellent interpersonal communication skills
  • Strong sense of empathy when dealing with customers
  • Commercial appreciation of company objectives
  • Can work independently with mínimal supervision
  • Previous experience of working in a customer focused environment
More jobs from County Broadband
See all jobs of County Broadband