Customer Service Representative - Ipswich, United Kingdom - Funeral Safe

Funeral Safe

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Available within our growing Ipswich based Consumer Credit company, Funeral Safe Limited is authorised and regulated by the Financial Conduct Authority and provides unsecured personal loans for the purchase of end of life services such as funerals, pre-paid funerals, Will's and Legal Services.

Funeral Safe operates throughout the UK. You will have the very highest working standards and meticulous attention to detail. Be able to work in a friendly team and independently. You will uphold our ethos of customer satisfaction at all times.

What will we do for you? We will provide you with a friendly working environment within our small Ipswich based team.

We will provide you with all the necessary equipment and training to be able to grow into your new role and develop within the team.

We will provide you with an annual performance and salary review. We operate a very transparent and open working environment where you will be heard and appreciated.

Responsibilities Include:

Call handler
Incoming and outgoing calls
Liaison with customers to ensure head of departments have all information required
Communicate with clients either to request or to provide information
Adhere to job policies and ensure training is kept up to date
Maintain and update account records
Assess customer needs, explore all options and assist good customer outcomes
Go the "extra mile" to build trust relationships, customer loyalty and satisfaction throughout all processes
Operate in compliance with laws and regulations and adhere to lending compliance guidelines

Working Terms: