Service Desk Engineer - London, United Kingdom - Jefferson Frank

Jefferson Frank
Jefferson Frank
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Role -
Service Desk Engineer - 2nd Line Support
Location -
Hybrid - Office in Surrey
Start Date -
ASAP

Technical Support:


  • Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements (SLAs).
  • Troubleshoot and resolve hardware, software, and networkrelated issues for our customers.
  • Collaborate with technology teams to solve complex problems at the core and provide scalable technological solutions. The role will involve both the triage and resolution of incidents as a hybrid between 1st and 2nd line to ultimately automate the repetitive tasks and focus on complex issues, enhancing your technical abilities.

Customer Service:


  • Deliver outstanding customer service, demonstrating empathy, patience, and effective communication skills.
  • Maintain a high level of professionalism and ensure customer satisfaction throughout the support process.
  • Continuously strive to enhance the enduser experience and exceed their expectations.
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